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Returns and Exchanges

 

Return Policy

If for any reason you are unhappy with your purchase (see exceptions below) you may return it to us, within 10 days of receipt, for a full refund. No refunds will be given on worn or damaged merchandise. Returns must be sent via UPS, Federal Express or other insured carrier to receive credit. Please note that we do not refund shipping.

We do not accept returns on custom orders or sale items.

Address for returns:

Calistiana Designs

808 S. Shary Rd. STE 5

PMB #127

Mission, TX 78572

 

Rosary Repairs

Wire Wrapped Rosaries

Our wire-wrapped products are made to last a lifetime, however, we understand that accidents can occur.  If your wire-wrapped item becomes defective within the first three years of purchase, no charges will be made for labor. Depending on the design, extent of damage and your location, we may have to charge additional fees (see Additional Fees below.) 

We recommend that you return all components (i.e. crucifix, center, beads and crystals) of the broken item to ensure that it can be restored to its original condition. If the pieces are damaged or lost, we will try to locate equivalent parts in order to restore your rosary. 

Flex-Wire Rosaries

We use strong, professional grade, nylon coated multi strand stainless steel cable for our beaded designs; however, this wire will break if stressed beyond its rating. If your flex-wire item breaks within the first year of purchase, no charges will be made for parts or labor. Depending on the design, extent of damage and your location, we may have to charge additional fees (see Additional Fees below.) 

We recommend that you return all components (i.e. crucifix, center, beads and crystals) of the broken item to ensure that it can be restored to its original condition. If the pieces are damaged or lost, we will try to locate equivalent parts in order to restore your rosary. 

Additional Fees

In rare cases, your rosary may require special parts or extensive repairs. For that reason we reserve the right to charge for the parts required to complete the restoration. We also reserve the right to charge shipping and insurance in order to return the restored items. Please contact us before returning your damaged item so that we can best determine how to process your repair.

 

 

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