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FAQ

 

1. When will I receive my order?

2. Can I substitute a different crucifix/center for the one pictured?

3. Are your rosaries meant to be worn?

4. What kind of stones/metals do you work with?

5. Do you make your products in store?

6. I'm looking for an item that I don't see pictured on your website. Do you have a catalog?

7. Are your beaded rosaries strong?

8. Do you offer discounts?

9. Which countries do you ship to?

10. I'd like to know more about your company.

 

 

1. When will I receive my order?

Most items leave our store within 48 hours after the order is placed. We recommend that you allow 1-6 business days transit time for orders shipped within the US and a minimum of 5-7 business days for International orders. Please let us know at the time you place your order if you'd like your package delivered faster (i.e. overnight, 2nd day air) or via other carriers (i.e. US Postal Service or Federal Express). 

Wire wrapped designs and custom orders require more time since they are generally created after you order them. We recommend that you allow at least 2-4 weeks for receipt of your wire wrapped item. 

We will notify you if you item is back ordered or requires extra time. We will also provide you with a tracking number via e-mail after your order ships.

 

2. Can I substitute a different crucifix/center for the one pictured?

Most designs can be customized to suit your needs. If you would like us to alter one of our current designs or re-create a discontinued design, please contact us so that we can discuss pricing and availability. Please note that most custom designs require extra time. 

We do not accept returns on custom designs.

 

3. Are you rosaries meant to be worn?

We consider each rosary to be a piece of practical art, however, our rosaries are not specifically designed to be worn as necklaces. All wire wrapped designs may be worn as a necklace. Beaded designs with the notation, "This rosary may be worn as a necklace" may also be placed over the head. 

If you would like to use a particular design as a necklace, please contact us and we will be happy to modify the design for you.

 

4. What kind of stones/metals do you work with?

Our designs incorporate real and man made gemstones, crystals, precious metals and glass beads. We also work with lead-free metals and alloys such as copper, bronze and lead-free brass. 

If would like to incorporate a particular stone or metal in your custom design, please contact us and we will do our best to accommodate you. 

 

5. Do you make your products in store?

All rosaries, chaplets and handcrafted jewelry items are created in our store. We also offer a variety of hand engraved religious medals as well as antique replica pieces and rosary boxes that we have acquired from other artists and manufacturers. 

 

6. I'm looking for an item that I don't see pictured on your website. Do you have a catalog?

Many of our pieces are not pictured on the website. We do not offer a catalog at this time, however, do to the fact that our inventory is constantly changing. Please contact us and we will do our best to accommodate you. 

 

7. Are your beaded rosaries strong?

Our beaded rosaries are strung using professional grade, nylon coated multi strand stainless steel cable, or flex wire, with a test strength of 26 pounds.

One customer left his beaded rosary on top of the car when he pulled out of the driveway. His rosary ended up in the middle of a busy intersection. When he found the rosary, the steel cable was still intact. Some of the beads had broken and the crucifix and center were bent but the steel cable that held the rosary together had not broken.

 

8. Do you offer discounts?

We periodically offer discounts and/or free shipping. We also have a sale section. You can stay up to date with our sales and events by joining our mailing list.

 

9. Which countries do you ship to?

We currently ship to North America, the Pacific Islands, the United Kingdom, Europe and Asia. Orders from international customers are accepted with some restrictions. Please contact us if you would like to place an international order.

 

10. I'd like to know more about your company.

Calistiana is a family owned and operated jewelry and religious goods business located on the Texas-Mexico border. We have been serving the internet community since 2006. 

 

 

 

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